Big 6: Great expectations – client care

For the second of our Big 6 podcasts, we invited veterinary business consultants Alan Robinson and Alison Lambert, innovation expert Greg Dickens, VMG president Rich Casey and practice owner Jenny Reason to discuss the wide-ranging impacts of a fast–evolving client base.

While many areas and topics were debated during the course of our latest live forum, the discussion has been grouped under four main headings:

• COVID client care
• managing clients
• client connection
• client value perception